​​Thank you for considering shopping at Deering Publications’ shop!

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Shipping Timeframe

Deering Publications is a small business run wholly by one person working from a tiny office in Sweden. Quickly and nicely delivering signed books, letters, and other bookish items to people around the globe is the passion. However, we do not have the warehouses and staff of a big company, so we can't provide their turnaround time, but we provide a personal touch with an eye for detail that only small businesses can!

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You can expect that most orders get packaged and sent within 2 weeks of placing the order. Usually, it happens much faster (within 3 business days), but that's a nice rule of thumb to set your expectations. If more time is needed due to vacation, sickness, or holidays, we will let customers know or pause the shop. 

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As we are located in Sweden, shipping times may be longer than you are used to due to distance and shipping possibilities. This might mean your package takes longer to arrive than you expect. A bookbox may take three (3) weeks or more to arrive to Germany, four (4) weeks or more to arrive in AUS, and two (2) weeks or more to arrive in Ireland. It may be faster, too, but allow for extended shipping times.

 

We do not offer expedited or overnight shipping!

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Tracking, Non-deliverable, and Address

Once your package has shipped, an email should be sent out with your tracking number included. If your order shows delivered and it is not at its destination, you will want to call the shipping carrier who delivered your package. They will be able to give you more detailed information about where your package is. You should have been sent a shipping confirmation email with the shipping details (Carrier, tracking number, etc.).

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If you were not sent an email, please email us at rosanarainhart@deeringpublications.com with your full name and order number, and a tracking number will be sent to you if no issue arises.

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If your package is returned to us as non-deliverable (incomplete address, incorrect address and/or information, unable to forward, or a “no such number”) and you want the package re-shipped, you will be responsible for the cost to re-ship the package. If you realise your package has the incorrect address and your order has not shipped, please reach out to rosanarainhart@deeringpublications.com as soon as possible.

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Snail Mail Club Shipping Note: Letters are sent with a stamp for postage and do not have tracking, nor does it ship as fast as packages and other tracked goods. It may take up to eight (8) weeks for a stamped letter to arrive in AUS, for example.

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Pre-Order Exceptions

If you order a product labelled PRE-ORDER (or any variation of that), it will not ship until it is available. Please check the product information, which usually has a date for when the pre-order is expected to be shipped or released. However, pre-orders can also be delayed for various reasons, not always within our control. We are happy you are excited enough to be part of the product launch, though!

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Same-Box Policy

We ship your entire order as one (1) lovingly put together package. We do not send each book box, for example, as a separate package unless you make separate purchases or the physical box is specific to the bookbox purchase. Our Same-Box Policy also means that if you include a pre-order product, a wait-list item, or an item with a longer shipping time, your entire order will follow the product with the longest shipping time. If you do not wish for this to happen, please make a separate purchase for the product with a longer shipping time.

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VAT, taxes, lost packages

Please note that you may need to file claims via your local carriers should a package be lost/damaged in transit. Please do so before reaching out to us, as we hold no control over the shipping once the package leaves our hands. For further information regarding lost or damaged packages, see the refund policy below.

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You are responsible for all VAT, tariffs, taxes, and/or fees associated with your country beyond those already paid, if so stated on the receipt. 

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If you have questions or concerns, please email rosanarainhart@deeringpublications.com.

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Refund policy

 

Thank you for having shopped at Deering Publications' shop.
We’re sorry to see you need a refund, but we’re happy to help!

 

This guide can help you figure out whether your purchase will be available for return and in what timeframe. We accept returns on most items for 30 days, which includes free shipping back to us.

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To be eligible for a return, your physical item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. For example, physical copies of books must be unopened with an intact spine, and no customisation must be done by you or us to the product (example: customised signing within a paperback). This allows us to resell it. You’ll also need the receipt and/or proof of purchase.

To start a return, you can contact us at rosanarainhart@deeringpublications.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

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You can always contact us for any return questions at rosanarainhart@deeringpublications.com

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

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Digital Items

Don't worry! You also have thirty days to return digital items. The only thing we ask is that it doesn't become a frequent practice that abuses us. But if you accidentally purchase something digitally that you thought was physical, or if you realise that e-books or digital trackers aren't for you on the first try, you can return them with no questions asked. Any digital print, audio, or other digital item falls under this as well. We request that you delete the files after receiving your refund.

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Exceptions / non-returnable items / exchanges

Certain types of items cannot be returned, such as seasonal and those items that are deeply discounted. We also can't accept returns on personalised items, since they cannot be resold. Please get in touch if you have questions or concerns about your specific item. Damaged or incorrectly personalised items where the fault lies with us may be returnable. We cannot accept returns on sale items or gift cards.

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Exchanges are made fastest by you returning the product and then making a new purchase; unless an agreement is made regarding an exchange.

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European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days upon the arrival of the returned product to us. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at rosanarainhart@deeringpublications.com.